Welcome to Meadonia.com. We strive to provide you with the best possible shopping experience. Please read our comprehensive Return, Refund, and Exchange Policy to understand our practices and your rights as a customer. By shopping with us, you agree to the terms of this policy.
No, we do not support returns or exchanges for these reasons. Since all our products are made to order, we cannot accept returns due to incorrect size selection, dislike of color, or change of mind. Please carefully review all order details and ensure they are correct before finalizing your purchase.
You are eligible for a return and refund only in the following cases:
- Manufacturing errors
- Product damage
- Items lost in the mail
To be eligible, you must contact us within 30 days of product delivery.
If you receive a damaged product or one with a manufacturing error, follow these steps:
- Contact us within 30 days of delivery.
- Use the “Submit Issue” form on our website.
- Include a clear photo showing the damage or defect.
For approved refunds:
- The refund will be sent back to your original payment method (bank or card issuer).
- You should see the refund as a credit within 5-10 business days.
- The exact timing depends on your bank or card issuer.
- If you don’t see the refund within this timeframe, please contact your bank or card issuer directly.
In cases of damage or manufacturing errors
- We offer either a free reprint or a refund.
- To facilitate the process, please provide a clear photo showing the issue by submitting Submit Issue form or email us and follow the guidelines on FAQ page.
- We will review your case and determine the appropriate solution.
Partial refunds may be issued in two situations
- When you return only part of your order, the refund will be based on the value of the returned items.
- If you keep items with minor issues, we may offer a partial refund to compensate for the imperfection.
If you believe your package is lost, please follow these steps:
- Verify that the shipping address you provided is accurate.
- Contact your local post office. Sometimes packages arrive at the destination city but are held for pickup rather than being delivered.
- If the package is still not found, contact our customer support.
- We will investigate the issue. If we determine there was no problem on your part, you will be eligible for a refund or reprint.
If your order is returned to us because of an incorrect address:
- We offer two options:
- A reprint with an additional charge and standard production time
- A partial refund
- The reason for the return is usually available in the tracking link.
- If the return reason is unclear, please contact our Support team for assistance.
For our Direct to Garment (DTG) products:
- We allow a tolerance of 0.5″ (half an inch) for print placement.
- Minor variations within this range are not considered defects.
- These slight differences in placement are a normal part of the DTG printing process.
Final sale items cannot be returned or exchanged, except in cases of manufacturing defects or delivery issues.
Customized items are only eligible for returned/refunds if they are damaged or have manufacturing errors.
We cover return shipping costs for approved returns due to damage or manufacturing errors. For all other returns, customers are responsible for shipping costs.
- Securely package the item to prevent damage.
- Record a video of the packaging process.
- Submit the video as proof when returning the item.
For return-related questions or issues
- Contact our customer service team
- Use the “Submit Issue” form to start the process
To request a return, provide:
- Your order number
- Photos of the item
- A brief explanation for the return
You can submit this information either:
- Via email, following the procedure on our FAQ page, or
- Using the “Submit Issue” form
You will receive email notifications at key stages of the return process:
- When we receive your return
- When your return is approved
- When your refund/exchange is processed
Our customer service is available:
- Monday to Friday, 9 AM to 5 PM
- We aim to respond to emails within 24-48 hours
Yes, you can return multiple items in one package, as long as each item meets our return criteria.
We don’t accept returns after 30 days, except in special cases. Contact customer service for assistance with late returns.
International returns follow our standard process, but:
- Return shipping costs are the customer’s responsibility
- Any customs fees or duties for the return are also paid by the customer
No, original packaging is not required. However, items must be returned in secure packaging to prevent damage during shipping.
Yes, gifts can be returned, but:
- Only the original purchaser can initiate the return
- The return must follow our standard return policy guidelines
If you believe there’s an issue with your refund amount, please contact us directly for assistance.
If you’re unsatisfied with the resolution of your return request, please contact my partner for further assistance.
[email protected]
Contact us immediately for prompt resolution if you receive a defective or incorrect replacement.
Yes, seasonal or holiday items follow our standard return policy but must be returned within 30 days.
If returning a main item that came with promotional items:
- Return the promotional items as well
- Promotional items must be in their original condition
A defective item has a manufacturing fault, such as a misprint or structural issue.
Original condition means the item is:
- Unworn
- Unwashed
- In its original packaging
- With tags attached
Provide clear photos showing the defect or damage when submitting your return request visit FAQ for better clearification.
Contact our customer service immediately for assistance if your package was delivered to the wrong address or is lost.
Customer Support
Need assistance? We’re here to help! You can reach our customer support team in three easy ways:
Email: [email protected]
Phone: +1 (209) 264-2038
Live Chat: Click the chat icon to connect with us instantly!
If you have an issue with your order quality, please email us with photos or details, and we’ll respond within 24 hours. We’re here to help you every step of the way!