Reporting Issues with Your Order
Please email us at [email protected] with your order number and the issue in the subject line. Or Use the Sumbit Issue form.
Explain the issue with as much detail as you can and if there is an order quality issue then make sure you attach the proof of it along with it within 30 days of the delivery.
Below are the recommendations for specific issues.
To expidite the process it is recommanded to add a photo or video proof.
Subject Line : Order Quality Issue + Order Number
Please take a clear photo of the product you received, laying flat on a surface, with the design and the problem area visible in one shot.
Subject Line : Printing Issue + Order Number
Please take a clear photo of the product you received, laying flat on a surface, with the incorrect print placement visible alongside a ruler or measuring tape. This helps us see the issue clearly. Note: For DTG, DTF, and AOP products, we allow a 0.5″ tolerance for print placement.
Subject Line : Print Placement Issue + Order Number
Please take a clear photo of the product you received, folded in a way that shows both the front and back sides clearly.
Subject Line : Wrong Print Placement Issue + Order Number
Please take a clear photo of the product you received, with the size tag clearly visible.
Subject Line : Wrong Product + Order Number
Please take a clear photo of the product you received, showing the design, any issues, and the size tag all in one frame.
Subject Line : Product Issue(actual issue) + Order Number
actual issue : incorrect size/quality etc.
Please take a clear photo of the product you received, laid flat on a surface, being measured according to our size chart. Show both the print and the measurement clearly, using a measuring tape. Remember, our tolerance is +/- 1″ for adult garments and +/- 0.5″ for baby clothing
Subject Line : Sizing Issue + Order Number
Please take a clear photo or video of the product you received, showing the package, the printed design, and the issue you’re experiencing.
Subject Line : Product Damage (Delivery) + Order Number
Please take a clear photo or video of both the original and reprinted items side by side in the same frame, clearly showing the issue.
Subject Line : Reprint Item Issue + Order Number
Shipping and Delivery
We know you’re excited to receive your items, and we want to get them to you as soon as possible! Since each item has a different printing and handling time, we might ship them separately to avoid delays.
For example, if you ordered a t-shirt and a hat, and the t-shirt is ready first, we’ll ship it right away, and the hat will follow the next day. However, if both items are ready to ship on the same day, we’ll bundle them together and send them in one package!
So, to answer your question, your items might arrive in separate packages, but if we can ship them together, we will.
End goal is to make sure they get to you quickly and efficiently!
We’re happy to ship our products worldwide! However, please note that delivery times vary depending on your location.
Additionally, please be aware that you will be responsible for covering the shipping fee, as we only offer free shipping within the United States.
We’ll get your items to you as soon as possible, no matter where you are in the world!
Once your order is shipped, you’ll receive a tracking number via email. You can use this to track the status of your order. If you have any issues or concerns, please reach out to our customer support team.
Once your order has been processed and shipped, you will receive an email notification from us with the following information:
A confirmation that your order has shipped. tracking number An estimated delivery date You can use the tracking number to track the status of your order on the shipping carrier’s website.
If you have any questions or concerns about your order, please don’t hesitate to contact our customer support team.
Note: Please allow 24-48 hours for the tracking information to update on the shipping carrier’s website.
Order Modifications
We understand that sometimes changes need to be made. If you need to cancel your order, please contact our customer support team as soon as possible. Please note that we strive to process and ship orders quickly, so we can only cancel/change orders if they have not yet been printed or shipped.
If your order has not yet been printed/shipped, we will do our best to change/cancel it and provide a full refund in case of cancellation.
Please reach out to us at [email protected] or via live chat or call, and we’ll be happy to assist you with canceling your order.
If you need to change your shipping address, please contact our customer support team as soon as possible.
We will do our best to accommodate changes before your order ships.
Before Shipping: If your order has not yet shipped, we can update your shipping address. Please provide your order number and the new shipping address.
After Shipping: If your order has already shipped, we cannot change the shipping address. You can contact the shipping carrier to see if they can reroute the package.
Important: Please double-check your shipping address before submitting your order. We are not responsible for delays or lost packages due to incorrect addresses. Contact us at or via live chat to request a shipping address change. We’ll be happy to assist you!
Customer Support
Need assistance? We’re here to help! You can reach our customer support team in three easy ways:
Email: [email protected]
Phone: +1 (209) 264-2038
Live Chat: Click the chat icon to connect with us instantly!
If you have an issue with your order quality, please email us with photos or details, and we’ll respond within 24 hours. We’re here to help you every step of the way!